Everyone who participates in Shout Out UK is entitled to do so in an enjoyable and safe environment. The Shout Out UK have a moral and legal obligation to ensure that, when given responsibility for young people, coaches and volunteers provide them with the highest possible standard of care.
The aim of the policy is to promote good practice, providing children and young people with appropriate safety/protection whilst in the care of Shout Out UK and to allow staff and volunteers to make informed and confident responses to specific child protection issues.
A child/young person is defined as a person under the age of 18 (Children’s Act 1989)
The Shout Out UK is committed to the following:
the welfare of the child is paramount
taking all reasonable steps to protect children from harm, discrimination and degrading treatment and to respect their rights, wishes and feelings
all suspicions and allegations of poor practice or abuse will be taken seriously and responded to swiftly and appropriately
all Shout Out UK employees who work with children will be recruited with regard to their suitability for that responsibility, and will be provided with guidance and/or training in good practice and child protection procedures
working in partnership with parents and children is essential for the protection of children
Monitor and review the policy and procedures
The implementation of procedures should be regularly monitored and reviewed. The welfare officer should regularly report progress, challenges, difficulties, achievements gaps and areas where changes are required to the management committee.
The policy should be reviewed every 3 years or whenever there is a major change in the organisation or in relevant legislation.
Promoting Good Practice
To provide children with the best possible experience and opportunities in Shout Out UK everyone must operate within an accepted ethical framework such as The Coaches Code of Conduct.
It is not always easy to distinguish poor practice from abuse. It is therefore NOT the responsibility of employees or participants in Shout Out UK to make judgements about whether or not abuse is taking place. It is however their responsibility to identify poor practice and possible abuse and act if they have concerns about the welfare of the child, as explained in section 4.
This section will help you identify what is meant by good practice and poor practice.
All personnel should adhere to the following principles and action:
always work in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets)
treat all young people equally and with respect and dignity
always put the welfare of the young person first, before winning
maintain a safe and appropriate distance with players (e.g. it is not appropriate for staff or volunteers to have an intimate relationship with a child or to share a room with them)
Avoid unnecessary physical contact with young people. Where any form of manual/physical support is required it should be provided openly and with the consent of the young person. Physical contact can be appropriate so long as it is neither intrusive nor disturbing and the young person’s consent has been given
Involve parents/cares wherever possible, e.g. where young people need to be supervised in changing rooms, encourage parents to take responsibility for their own child. If groups have to be supervised in changing rooms always ensure parents, coaches etc work in pairs
gain written parental consent for any significant travel arrangements e.g. overnight stays
ensure that if mixed teams are taken away, they should always be accompanied by a male and female member of staff
ensure that at away events adults should not enter a young person’s room or invite young people to their rooms
be an excellent role model, this includes not smoking or drinking alcohol in the company of young people
always give enthusiastic and constructive feedback rather than negative criticism
recognising the developmental needs and capacity of the young person and do not risk sacrificing welfare in a desire for club or personal achievements. This means avoiding excessive training or competition and not pushing them against their will
secure written parental consent for the club to act in loco parentis, to give permission for the administration of emergency first aid or other medical treatment if the need arises
keep a written record of any injury that occurs, along with details of any treatment given
The following are regarded as poor practice and should be avoided by all personnel:
unnecessarily spending excessive amounts of time alone with young people away from others
taking young people alone in a car on journeys, however short
taking young people to your home where they will be alone with you
sharing a room with a young person
engaging in rough, physical or sexually provocative games, including horseplay
allow or engage in inappropriate touching of any form
allowing young people to use inappropriate language unchallenged
making sexually suggestive comments to a young person, even in fun
reducing a young person to tears as a form of control
allow allegations made by a young person to go unchallenged, unrecorded or not acted upon
do things of a personal nature that the young person can do for themselves
When a case arises where it is impractical/impossible to avoid certain situation e.g. transporting a young person on you car, the tasks should only be carried out with the full understanding and consent of the parent/care and the young person involved.
If during your care you accidentally hurt a young person, the young person seems distressed in any manner, appears to be sexually aroused by your actions and/or if the young person misunderstands or misinterprets something you have done, report any such incidents as soon as possible to another colleague and make a written note of it. Parents should also be informed of the incident.
Defining Child Abuse
Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm, it commonly occurs within a relationship of trust or responsibility and is an abuse of power or a breach of trust. Abuse can happen to a young person regardless of their age, gender, race or ability.
There are four main types of abuse: physical abuse, sexual abuse, emotional abuse and neglect. The abuser may be a family member, someone the young person encounters in residential care or in the community, including sports and leisure activities. Any individual may abuse or neglect a young person directly, or may be responsible for abuse because they fail to prevent another person harming the young person.
Abuse in all of its forms can affect a young person at any age. The effects can be so damaging that if not treated may follow the individual into adulthood
Young people with disabilities may be at increased risk of abuse through various factors such as stereotyping, prejudice, discrimination, isolation and a powerlessness to protect themselves or adequately communicate that abuse had occurred.
Types of Abuse
Physical Abuse: where adults physically hurt or injure a young person e.g. hitting, shaking, throwing, poisoning, burning, biting, scalding, suffocating, drowning. Giving young people alcohol or inappropriate drugs would also constitute child abuse.
This category of abuse can also include when a parent/carer reports non-existent symptoms or illness deliberately causes ill health in a young person they are looking after. This is call Munchauser’s syndrome by proxy.
Emotional Abuse: the persistent emotional ill treatment of a young person, likely to cause severe and lasting adverse effects on the child’s emotional development. It may involve telling a young person they are useless, worthless, unloved, inadequate or valued in terms of only meeting the needs of another person. It may feature expectations of young people that are not appropriate to their age or development. It may cause a young person to be frightened or in danger by being constantly shouted at, threatened or taunted which may make the young person frightened or withdrawn.
Ill treatment of children, whatever form it takes, will always feature a degree of emotional abuse.
Bullying may come from another young person or an adult. Bullying is defined as deliberate hurtful behavior, usually repeated over a period of time, where it is difficult for those bullied to defend themselves. There are three main types of bullying.
It may be physical (e.g. hitting, kicking, slapping), verbal (e.g. racist or homophobic remarks, name calling, graffiti, threats, abusive text messages), emotional (e.g. tormenting, ridiculing, humiliating, ignoring, isolating form the group), or sexual (e.g. unwanted physical contact or abusive comments).
Neglect occurs when an adult fails to meet the young person’s basic physical and/or psychological needs, to an extent that is likely to result in serious impairment of the child’s health or development. For example, failing to provide adequate food, shelter and clothing, failing to protect from physical harm or danger, or failing to ensure access to appropriate medical care or treatment.
Refusal to give love, affection and attention can also be a form of neglect.
Sexual Abuse occurs when adults (male and female) use children to meet their own sexual needs. This could include full sexual intercourse, masturbation, oral sex, anal intercourse and fondling. Showing young people pornography or talking to them in a sexually explicit manner are also forms of sexual abuse.
Indicators of Abuse
Even for those experienced in working with child abuse, it is not always easy to recognise a situation where abuse may occur or has already taken place. Most people are not experts in such recognition, but indications that a child is being abused may include one or more of the following:
unexplained or suspicious injuries such as bruising, cuts or burns, particularly if situated on a part of the body not normally prone to such injuries
an injury for which an explanation seems inconsistent
the young person describes what appears to be an abusive act involving them
another young person or adult expresses concern about the welfare of a young person
unexplained changes in a young person’s behavior e.g. becoming very upset, quiet, withdrawn or displaying sudden outbursts of temper
inappropriate sexual awareness
engaging in sexually explicit behaviour
distrust of adult’s, particularly those whom a close relationship would normally be expected
difficulty in making friends
being prevented from socialising with others
displaying variations in eating patterns including over eating or loss of appetite
losing weight for no apparent reason
becoming increasingly dirty or unkempt
Signs of bullying include:
behavioural changes such as reduced concentration and/or becoming withdrawn, clingy, depressed, tearful, emotionally up and down, reluctance to go training or competitions
an unexplained drop off in performance
physical signs such as stomach aches, headaches, difficulty in sleeping, bed wetting, scratching and bruising, damaged clothes, bingeing e.g. on food, alcohol or cigarettes
a shortage of money or frequents loss of possessions
It must be recognised that the above list is not exhaustive, but also that the presence of one or more of the indications is not proof that abuse is taking place. It is NOT the responsibility of those working in Shout Out UK to decide that child abuse is occurring. It IS their responsibility to act on any concerns.
Responding to Suspicions and Allegations
It is not the responsibility of anyone working in Shout Out UK in a paid or unpaid capacity to decide whether or not child abuse has taken place. However there is a responsibility to act on any concerns through contact with the appropriate authorities so that they can then make inquiries and take necessary action to protect the young person. This applies BOTH to allegations/suspicions of abuse occurring within Shout Out UK and to allegations/suspicions that abuse is taking place elsewhere.
This section explains how to respond to allegations/suspicions.
Receiving Evidence of Possible Abuse
We may become aware of possible abuse in various ways. We may see it happening, we may suspect it happening because of signs such as those listed in section 3 of this document, it may be reported to us by someone else or directly by the young person affected.
In the last of these cases, it is particularly important to respond appropriately. If a young person says or indicates that they are being abused, you should:
stay calm so as not to frighten the young person
reassure the child that they are not to blame and that it was right to tell
listen to the child, showing that you are taking them seriously
keep questions to a minimum so that there is a clear and accurate understanding of what has been said. The law is very strict and child abuse cases have been dismissed where it is felt that the child has been led or words and ideas have been suggested during questioning. Only ask questions to clarify
inform the child that you have to inform other people about what they have told you. Tell the child this is to help stop the abuse continuing.
safety of the child is paramount. If the child needs urgent medical attention call an ambulance, inform the doctors of the concern and ensure they are made aware that this is a child protection issue
record all information
report the incident to the club/welfare officer
In all cases if you are not sure what to do you can gain help from NSPCC Wales Hour help line (Mon – Fri 10.00am – 6.00pm). Tel No: 08081002524 or the NSPCC 24 hour help line Tel No: 0800800500
To ensure that information is as helpful as possible, a detailed record should always be made at the time of the disclosure/concern. In recording you should confine yourself to the facts and distinguish what is your personal knowledge and what others have told you. Do not include your own opinions.
Information should include the following:
the child’s name, age and date of birth
the child’s home address and telephone number
whether or not the person making the report is expressing their concern or someone else’s
the nature of the allegation, including dates, times and any other relevant information
a description of any visible bruising or injury, location, size etc. Also any indirect signs, such as behavioural changes
details of witnesses to the incidents
the child’s account, if it can be given, of what has happened and how any bruising/injuries occurred
have the parents been contacted? If so what has been said?
has anyone else been consulted? If so record details
has anyone been alleged to be the abuser? Record detail
Reporting the Concern
All suspicions and allegations MUST be reported appropriately. It is recognised that strong emotions can be aroused particularly in cases where sexual abuse is suspected or where there is misplaced loyalty to a colleague. It is important to understand these feelings but not allow them to interfere with your judgement about any action to take.
The Shout Out UK expects it’s members and staff to discuss any concerns they may have about the welfare of a child immediately with the person in charge and subsequently to check that appropriate action has been taken.
If the nominated club welfare officer is not available you should take responsibility and seek advice from the NSPCC helpline, the duty officer at your local social services department or the police. Telephone numbers can be found in your local directory.
A summary of reporting procedures is provided in Appendix 2. Where there is a complaint against an employee or volunteer, there may be three types of investigation.
Criminal in which case the police are immediately involved
Child protection in which case the social services (and possibly) the police will be involved
Disciplinary or misconduct in which case Shout Out UK will be involved
As mentioned previously in this document the Shout Out UK are not child protection experts and it is not their responsibility to determine whether or not abuse has taken place. All suspicions and allegations must be shared with professional agencies that are responsible for child protection. (SEE APPENDIX 3 & 4)
Social services have a legal responsibility under The Children Act 1989 to investigate all child protection referrals by talking to the child and family (where appropriate), gathering information from other people who know the child and making inquiries jointly with the police.
NB: If there is any doubt, you must report the incident: it may be just one of a series of other incidences which together cause concern
Any suspicion that a child has been abused by an employee or a volunteer should be reported to the Shout Out UK who will take appropriate steps to ensure the safety of the child in question and any other child who may be at risk. This will include the following:
Shout Out UK will refer the matter to social services department
the parent/carer of the child will be contacted as soon as possible following advice from the social services department
the chair person of your organisation should be notified to decide who will deal with any media inquiries and implement any immediate disciplinary proceedings
if the Club welfare officer is the subject of the suspicion/allegation the report must be made to the appropriate manager who will refer the matter to social services
Allegations of abuse are sometimes made sometime after the event. Where such allegation is made, you should follow the same procedures and have the matter reported to social services. Anyone who has a previous conviction for offences related to abuse against children is automatically excluded from working with children.
Concerns outside the immediate Environment (e.g. a parent or carer)
Report your concerns to the Club welfare officer
If the Club welfare officer is not available, the person being told or discovering the abuse should contact their local social services department or the police immediately
Social Services and the Club welfare officer will decide how to inform the parents/carers
The Club welfare officer should also report the incident to the Shout Out UK Governing Body. The Governing Body should ascertain whether or not the person/s involved in the incident play a role in the organisation and act accordingly
Maintain confidentiality on a need to know basis
Every effort should be made to ensure that confidentiality is maintained for all concerned. Information should be handled and disseminated on a need to know basis only.
Seek social services advice on who should approach the alleged abuser.
All information should be stored in a secure place with limited access to designated people, in line with data protection laws.
4.7 Internal Inquiries and Suspension
The Shout Out UK Club welfare officer will make an immediate decision about whether any individual accused of abuse should be temporarily suspended pending further police and social services inquiries
Irrespective of the findings of the social services or police inquiries the Shout Out UK Disciplinary Committee will assess all individual cases to decide whether a member of staff or volunteer can be reinstated and how this can be sensitively handled. This may be a difficult decision; especially where there is insufficient evidence to uphold any action by the police. In such cases the Shout Out UK Disciplinary Committee must reach a decision based upon the available information which could suggest that on the balance of probability, it is more likely than not that the allegation is true. The welfare of the child should remain of paramount importance throughout.
Recruiting and Selecting Personnel with Children
It is important that all reasonable steps are taken to prevent unsuitable people from working with children. This applies equally to paid staff and volunteers, both full and part time. To ensure unsuitable people are prevented from working with children the following steps should be taken when recruiting.
Controlling Access to Children
All staff and volunteers should complete an application form. The application form will elicit information about the applicants past and a self disclosure about any criminal record.
Consent should be obtained from the applicant to seek information from the Criminal Records Bureau.
Two confidential references, including one regarding previous work with children should be obtained. These references MUST be taken up and confirmed through telephone contact.
Evidence of identity (passport or driving licence with photo)
Interview and Induction
All employees and volunteers will be required to undertake an interview carried out to acceptable protocol and recommendations. All employees and volunteers should receive formal or informal induction during which:
A check should be made that the application form has been completed in full, including sections on criminal records and self disclosures
Their qualifications should be substantiated
The job requirements and responsibilities should be clarified
They should sign up to the organization’s Code of Ethics and Conduct
Child Protection Procedures are explained and training needs identified e.g. basic child protection awareness
In addition to pre-selection checks, the safeguarding process includes training after recruitment to help staff and volunteers to:
Analyse their own practice against what is deemed good practice, and to ensure their practice is likely to protect them from false allegations
Recognise their responsibilities and report any concerns about suspected poor practice and/or abuse
Respond to concerns expressed by a child
Work safely and effectively with children
Shout Out UK requires:
All staff and volunteers who have access to children to undergo a CRB check
All employees, volunteers, coaches, welfare officers and team managers to undertake relevant child protection training or undertake a form of home study, to ensure their practice is exemplary and to facilitate the development of positive culture towards good practice and child protection
All staff and volunteers to receive advisory information outlining good/bad practice and informing them what to do if they have concerns about the behaviour of an adult towards a young person
All coaches, trainee coaches and leaders should have an up to date first aid qualification